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emmad26026959
Participant
March 30, 2017
Question

My recent files disappeared from Adobe Creative Cloud

  • March 30, 2017
  • 2 replies
  • 632 views

So, I have been working on a project which I needed some files for but I can't find them anywhere, on cloud or anything. I've tried to restore the previous version, look in the archived, and I looked through all of my computer's folders, but I can't find any trace of them. I'm really not that good with computers, so I need some serious help. Please, and Thank you!

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2 replies

David__B
Adobe Employee
David__B
Adobe Employee
March 30, 2017

Hi Emma,

The project files would only be included in your Creative Cloud storage if you had saved them in the Creative Cloud Files folder with File Sync enabled and they were synced online successfully or if you had uploaded them to the storage through a browser. I'd want to check the last place you saved the project files to see if they were still there. Maybe try File > Open Recent in whatever product you had created the project in? Or search the hard drive for all files with project type file extension.

If you're not sure how to do these, I'd reach out to the product specific help for whatever app you created the project in - Photoshop, Premiere, etc.

You should be able to reach them from this link. Just sign in with your Adobe ID, selecting the product, how's to's and click the blue "Still need help? Contact Us" button towards the bottom of the page.

Hope that helps,

- Dave

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
March 30, 2017

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