My subscription status shows as expired, but it should be valid

For months, I have been experiencing ongoing issues with my Adobe account, and it has been extremely difficult to get them resolved. Now I have also lost access to my Creative Cloud subscription.

My subscription has disappeared from my account, even though it was renewed in May this year and should remain valid until May 2027.

There is also an Enterprise Admin Console connected to my account that does not belong to me. I do not have an Enterprise account, and I am unable to remove this connection myself. At the same time, I do not want to share any personal account information publicly.

I am also a Firefly Ambassador and have already contacted the Ambassador team about this, but they are unable to access or investigate my account. Without my Creative Cloud subscription, I can no longer use the products included in my plan.

I am completely lost and do not know what else to do. I have not felt secure about my account for a long time, and there does not seem to be a phone number I can call for direct support. I already asked to multiple Adobe staff members If i can make a complete new account too. This is cost me so much energy and I don’t feel i have any privacy at all either, because i can’t figure it out what it is for so long, asking for helps etc, 

I urgently need help resolving this.