My subscription to Adobe expired. I renewed it but seem to have lost my creative cloud files!

Forum|Forum|3 years ago
April 12, 2022
1 reply
1423 views

Can anyone help me find where they are? Can Adobe reinstall them?

Thanks so much

Cloud storage web assets

This topic has been closed for replies.

thatsmauri

Community Expert

Hi nikkanw34126438,

in general, if your subscription runs out, your cloud storage gets reduced to 2 GB (which is the quota for the free membership). If you are over that storage limit, you have 30 days to reduce your online usage. After 30 days, you could lose access to some or all of your files saved on the Creative Cloud servers.

Could you please check if your files are indeed gone from your cloud storage?

https://assets.adobe.com/

Kind regards,
Maurice

N

nikkanw34126438Author

Participant

Yes... can't find them. Seem to be a few there but not all. I've just paid the subscription for a new year so surely I should get them back as part of that? Thanks!

T

Test Screen Name

Legend

How long did the subscription lapse? If it's too long the files will be deleted.You won't get them back. You should make sure to keep backups of all your files - don't believe anyone who says stuff on a Cloud doesn't need backups.

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