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Participant
September 12, 2026
Question

My subscription was cancelled for no reason, what should I do?

  • September 12, 2026
  • 2 replies
  • 21 views

I have just subscribed to Adobe Cloud and received this:

We are reaching out to notify you that our fraud prevention specialists detected fraudulent behavior concerning your Creative Cloud Pro subscription. As a result, your subscription has been cancelled and you will no longer be able to access the included Adobe apps and services.

For more information, please contact our dedicated customer support line at 866-493-4991.”

Why would that be? I can not call this number, its not even clear what country code should I use. Can I rase an urgent support request or ticket somewhere? 

    2 replies

    Peru Bob
    Community Expert
    Community Expert
    September 12, 2026

    Did you purchase directly from Adobe?

    kglad
    Community Expert
    Community Expert
    September 12, 2026

    first, check your account, https://account.adobe.com 

     

    does it show any problems ?