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Participating Frequently
July 16, 2015
Question

My Sync is always off !

  • July 16, 2015
  • 1 reply
  • 554 views

Hello I have a big problem with the Sync for Asset.

I will attach the screen. Even if I'm trying to switch to ON from preferences, a message appears with the Error for Sync ! (screen 01)

Whenever I try to open the web view it shows me the error message and it just opens a Windows'window with the folders (like screen 02)

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1 reply

Sheena Kaul
Community Manager
Community Manager
July 16, 2015

Hi,

Please refer to the help document below:

Error: "Unable to sync files"

You may also refer to the thread below:

Creative Cloud file sync stopped working on Windows, still works on Mac

Regards,

Sheena