Participant

Question

My team cannot initialize libraries in any of the CC Apps on desktop PC

Forum|Forum|10 years ago
July 6, 2015
5 replies
1234 views

My team cannot initialize libraries in any of the CC Apps on desktop PC.

We have tried Photoshop, Illustrator and InDesign. The message displayed says "something went wrong initializing Creative Cloud Libraries".

We were sent a list of urls from Adobe to add to our white list in case our company Firewalls were the issue. This is still unresolved.

Can someone help us please?

This topic has been closed for replies.

shamanrawb

Participating Frequently

I have this same issue. Ending process and checking host file didn't help.

Here is my log file http://adobe.ly/1UjAuku

T

Tai Luxon

Adobe Employee

Please try killing the CCLibrary process and see if that resolve the issue (it’ll get restarted automatically):

On Windows, kill the CCLibrary.exe process in Task Manager

On Mac, kill the CCLibrary process in Activity Monitor.

Please let us know if that helps. Thanks!

Eddy-yoAuthor

Participant

Hi,

Tried ending process for CCLibrary.exe to no avail. This did not work I am afraid.

Many thanks,

Ed Younan

Creative Lead

Tel: 01483 541 815

<http://www.berkeleygroup.co.uk/>[Vision2020]<http://www.berkeleygroup.co.uk/about-berkeley-group/our-vision>[QA]<http://www.berkeleygroup.co.uk/the-queens-award>

David__B

Adobe Employee

Hi Eddy and Stewart,

Thanks for the link Stewart.

Eddy it looks like you might have been responding to the thread via email. Unfortunately your log files didn't come through. If you tried putting them as an attachment to the email that unfortunately won't work. You'd have to paste a link to them in the email after uploading and sharing them through a hosting service like Creative Cloud or Dropbox. Could you try that?

Thanks,

- Dave

Eddy-yoAuthor

Participant

Hi

Let me know if you can access this:

ftp://193.19.88.173/Adobe%20logs/

Username: thirdpartycreativeaccess

Password: Table111

Many thanks,

Ed Younan

Creative Lead

Tel: 01483 541 815

<http://www.berkeleygroup.co.uk/>[Vision2020]<http://www.berkeleygroup.co.uk/about-berkeley-group/our-vision>[QA]<http://www.berkeleygroup.co.uk/the-queens-award>

David__B

Adobe Employee

Thanks Ed, that worked. I'll pass them on to our engineering for review

Apologize4AllTheEmoticons

Adobe Employee

Hello,

Sorry you're having issues with this service, if the problem has not been resolved I've attached a link below for using a log collector tool below:

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

If you run this tool and and send us the resulting zip file it will help us diagnose the issue you are seeing.

Thanks,

Jason

Eddy-yoAuthor

Participant

Adobe log attached

Many thanks,

Ed Younan

Creative Lead

Tel: 01483 541 815

<http://www.berkeleygroup.co.uk/>[Vision2020]<http://www.berkeleygroup.co.uk/about-berkeley-group/our-vision>[QA]<http://www.berkeleygroup.co.uk/the-queens-award>

Sheena Kaul

Community Manager

Hi Ed,

Please refer to the thread below where similar issue have been addressed:

CC2015 Error on PC: "Something went wrong initializing Creative Cloud Libraries" - how to repair?

Regards,

Sheena

Eddy-yoAuthor

Participant

Hi

The thread you have just suggested I look at did not come up with any viable solution!

Many thanks,

Ed Younan

Creative Lead

Tel: 01483 541 815

<http://www.berkeleygroup.co.uk/>[Vision2020]<http://www.berkeleygroup.co.uk/about-berkeley-group/our-vision>[QA]<http://www.berkeleygroup.co.uk/the-queens-award>

Sheena Kaul

Community Manager

You may also try to check your host file for any Adobe blocked entries.

WIN: Windows 7 - Edit the Hosts File

MAC: How to Edit the Hosts File on Mac OS X • TekRevue

In case there are any blocked Adobe entries, please delete them and then save the file.

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