Need Help Resolving Adobe Portfolio Dilemma: How to Consolidate Two Profiles Under One Email ID with

Question

Hello, fellow Adobe Portfolio users / experts,

I have two accounts on Adobe Portfolio that use the same email address. One is my personal account, and the other is for my business, and it has a subscription that's active.

Here's the main issue: all my websites are on my personal account, which doesn't have an active subscription. This is strange because it wasn't a problem a few months ago. When I try to move the websites from my personal account to the business one, it asks for an ID to move them to. But I don't have another ID with a subscription.

Some extra info: my websites were connected to a different Adobe ID before, but someone at Adobe helped me switch them to my current email.

Some help would be appreciated!

Nancy OShea · Answer

You'll have to ask Portfolio's support team about accessing your Portfolios.

Ideally, you should have 2 separate log-ins, one for business and one for personal use.

Before you contact Portfolio, find the URLs from both sites: your_ID.myportfolio.com or your_custom_domain.com.

- Contact Portfolio Support - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

Good luck.

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