Skip to main content
bramswartjes
bramswartjes
Participant
May 10, 2023
Answered

Need help transfering cloud files to a different account

  • May 10, 2023
  • 3 replies
  • 800 views

Hello,

 

Recently my friends Creative Cloud subscription was cancelled and he cannot afford to renew his subscription at the moment. Instead i let him use my account for the time being. He has a lot of cloud documents wich he wants to transfer to my account. It seems we are not able to do this. When opening his sync-folder and copy-paste it's content to my sync-folder nothing seems to happen. He also tried manualy downloading his files to transfer them but adobe won't download the files to his PC. Is there another way to transfer his complete cloud documents to my account? Thanks in regards!

This topic has been closed for replies.
Correct answer John T Smith

1 - the license does not allow sharing http://www.adobe.com/legal/licenses-terms.html

 

2 - too late now, but you should always have a local copy of all cloud files

If you don't have space on your computer drive use an external drive for files
A USB flash drive to carry with you... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes
Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/

3 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
May 10, 2023

1 - the license does not allow sharing http://www.adobe.com/legal/licenses-terms.html

 

2 - too late now, but you should always have a local copy of all cloud files

If you don't have space on your computer drive use an external drive for files
A USB flash drive to carry with you... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes
Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    May 11, 2023

    Sharing your license with a second person breaks your subscription terms and we cannot assist. Thread locked.

     

    Jane

     

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      May 10, 2023

      Hi @bramswartjes,

       

      Thanks for reaching out. Please try the steps mentioned in the article shared by @kglad and let us know if that helps.

       

      Regards,

      Tarun

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 10, 2023

      https://helpx.adobe.com/enterprise/kb/transfer-assets.html

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices