Need help with account

THANK YOU FOR THIS INFORMATION.  But How can a simple old woman get direct help?

I really have a  learning Disability+ have Trial on iPadPro Now as I write=  this Attempt to use Adobe Illustrator

is  after many many fails.  Ive tried and Keep trying since I was in my early  40's Im now 60.   

Between-not believing The real product is what I had purchased on mac book pro+  being told by Adobe ?

     I purchased "Acrobat" and  have been paying for 7 years!  

I never purchased that= (I do not even know what it is-or used for?)  Have not seen bill or recipt!  

what can I do to get A real "Adobe " person.   Why dont they have Adobe Rep's    in house 'brick n mortor some where?  Local College does not   have such classes!    Is there any Means to get -1 on 1  instruction ? Or small groups?

             Can you  or Someone  suggest to me  , Is there a Group?   How  can I get Real Adobe?  

Seems like a security risk- I can't Imagine  Adobe telling me funny things like Acrobat?   

any input ( please  anything tell me Ideas).

I thank you,for time.   If I can't learn-I fear  Im doomed= give up! 

peace

Bama

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