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Participant
May 24, 2022
Question

Need to access terminated employee Creative Cloud files

  • May 24, 2022
  • 2 replies
  • 476 views

Hi. We recently laid off some employees, including a designer who used Creative Cloud storage to store design files. We need to access these files (we don't have this individual's CC login credentials). Thanks.

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2 replies

Nancy OShea
Community Expert
Community Expert
May 24, 2022

Whoever administers your organization's Creative Cloud plan should have access to all files in YOUR Creative Cloud storage. 

 

If the designer used a personal account, you're out of luck.  Maybe if you ask the designer for the files, he/she will provide them.

 

 

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
May 24, 2022

Without the login I doubt that anyone can help... but try support 

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
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