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bshopiro
Participant
Oct 13, 2020 9:46 PM UTC
Answered

Need to sign in to Creative Cloud too often

Sometimes once a day and sometimes more, I need to re-sign in to Creative Cloud to use the apps on my computer. VERY annoying when I am trying to work. I notice that my credit card is charged once a month. Why does the payment ALWAYS work and the apps on my computer do not?

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Nancy OShea
Nancy OSheaCorrect answer
Community Expert
Oct 13, 2020 10:43 PM UTC

That's not normal.  See link below.

Creative Cloud signs you out or asks you to sign in repeatedly

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

Nancy O'Shea— Product User & Community Expert
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3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
Oct 13, 2020 10:43 PM UTC

That's not normal.  See link below.

Creative Cloud signs you out or asks you to sign in repeatedly

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

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Nancy O'Shea— Product User & Community Expert
bshopiroAuthor
Participant
Oct 14, 2020 1:43 PM UTC

Thank you! I could not find the files mentioned in the tech note so I re-installed Creative Cloud yet again. Hope it continues to work as it should.

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Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Oct 14, 2020 5:38 PM UTC

For future reference, most files/folders referenced in the help articles are hidden by default. If you display hidden files/folders in your OS, you'll find them.

 

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Nancy O'Shea— Product User & Community Expert
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