Skip to main content
B
bshopiro
Participant
October 13, 2020
Answered

Need to sign in to Creative Cloud too often

  • October 13, 2020
  • 1 reply
  • 355 views

Sometimes once a day and sometimes more, I need to re-sign in to Creative Cloud to use the apps on my computer. VERY annoying when I am trying to work. I notice that my credit card is charged once a month. Why does the payment ALWAYS work and the apps on my computer do not?

This topic has been closed for replies.
Correct answer Nancy OShea

That's not normal.  See link below.

Creative Cloud signs you out or asks you to sign in repeatedly

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
October 13, 2020

That's not normal.  See link below.

Creative Cloud signs you out or asks you to sign in repeatedly

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

Nancy O'Shea— Product User & Community Expert
B
bshopiroAuthor
Participant
October 14, 2020

Thank you! I could not find the files mentioned in the tech note so I re-installed Creative Cloud yet again. Hope it continues to work as it should.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 14, 2020

For future reference, most files/folders referenced in the help articles are hidden by default. If you display hidden files/folders in your OS, you'll find them.

 

Nancy O'Shea— Product User & Community Expert
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices