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Participant
March 14, 2025
Question

New account unable to log into as it forces me to do education log in

  • March 14, 2025
  • 2 replies
  • 284 views

Hello! I recently downloaded the Creative Cloud for illustrator and such for university, however I did previously have access to the Creative Cloud in high school, which was free. I deleted all the apps off of my computer, including the Creative Cloud and redownloaded it. When I open the app however, the window that pops up is specifically the NSW department of education login, which only takes education emails (and not univeristy). I have been unable to find a way to do an alternative log in, I am also on a MacBook, but please let me know if there's some way to reset it because it somehow assumes I am a high school student despite redownloading ! thanks 🙂

2 replies

kglad
Community Expert
Community Expert
March 14, 2025
John T Smith
Community Expert
Community Expert
March 14, 2025