New folder shortcut can't be removed

Forum|Forum|2 years ago
February 2, 2024
2 replies
1400 views

As seen in the picture above, the old creative cloud folder is still there for me since i backed it all up, that's fine. But what is new is that other bottom folder, the Creative Cloud Files Personal Account...
It's empty for me now but I can't remove it from the list at all. Any ideas?

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Correct answer BenjaminBern

Update here. I now followed all the steps but the folder still remains. Unsure of what to do next.

Update again, I seem to have removed it by messing around in the registry.

Phi.Def

Inspiring

Is it just me or does it seem absurd that they discontinued the service, but didn't provide an automatic removal of the sidebar icon to the non-existent cloud folder??

kglad

Community Expert

it requires a regedit to remove.

BenjaminBernAuthor

Inspiring

I did use an offical tool thing to remove it but it didn't do anything. I'm guessing this is because of the recent change to remove the folder all together for new users.

kglad

Community Expert

did you restart your computer after using?

if yes, what tool?

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