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CamiloGonzalez
Participant
Sep 13, 2023 1:58 PM UTC
Question

No actualiza ni permite descargar

Hola la app de creative cloud queda en un 28% sin dejarme descargar nada mas porfavor necesito ayuda 

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2 replies

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
Sep 13, 2023 2:19 PM UTC

Hi @CamiloGonzalez,

 

We're sorry to hear about your trouble. Would you mind telling us the operating system version you're using? Are you getting any error messages? Which version of the Creative Cloud Desktop App you're using? Are you using a wired connection or a Wireless connection? Did you try switching the internet connection to check if that helps?

 

We're here to help, just need some info.

 

Regards,

Tarun

 

 

 

 

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Sep 13, 2023 2:03 PM UTC

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


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