No longer able to use apps on CC

Forum|Forum|1 year ago
July 29, 2024
4 replies
231 views

Hi, I recently tried to open Lightroom and then Photoshop on my Creative Cloud apps to be told the operating system I'm on no longer supports them? I'm paying nearly £10 a month for this facility, and was using until recently. Can anyone offer any advice. I've uninstalled and installed now a couple of times. It seems weird they've just stopped working. I'm using macOS Catalina 10.15.7. Thank you

Community Information

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Peru Bob

Community Expert

Is this the issue?

https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html

jane-e

Community Expert

@Sarah38860878pg70

Did this happen after an automatic update to the applications?
Did you try resetting Preferences manually (to preserve the original file)?

If you are still having an issue, go to Help > System Info in Photoshop and click Copy. Then go to the Photoshop forum and start a new thread an paste the entire contents along with a description of your issue.

https://community.adobe.com/t5/photoshop-ecosystem/ct-p/ct-photoshop

Let us know if you want us to move this post to the Photoshop forum for you.

Jane

kglad

Community Expert

check if they updated.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.