no longer have subscription even though i have an email saying the date it runs out.

Forum|Forum|3 years ago
February 5, 2023
2 replies
151 views

hi, had to reinstall the adobe software and now it says i do not own photoshop anymore even though i should still own it with the other items that i have from activation stuff from college, i am confused and dont know how to go about sorting this issue

File sync

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Nancy OShea

Community Expert

Log-in to your account below to confirm subscription is active and payment details are current.

https://account.adobe.com/plans

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert