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Participant
September 18, 2022
Answered

No me reconoce la clave del Creative Cloud Installer

  • September 18, 2022
  • 2 replies
  • 920 views

Hola, tengo un problema con la instalación de Creative Cloud. Cuando ingreso la clave, al momento de instalación, no me la reconoce pero tampoco la puedo cambiar. Inicie sesión sin problema en el sitio pero con la app para mi mac no me deja. Me pueden ayudar con esto.

Correct answer John T Smith

>enter the key, at the time of installation

 

I don't know what you are installing, but CC does not use a serial number

 

When you have a subscription
-sign in to your account with your ID and password
-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

2 replies

Participant
June 22, 2025

Hola! Estoy teniendo el mismo problema. No reconoce mi contraseña, ya la cambie y reinicie el equipo y me sigue dando error de contrasena el instalador... 

kglad
Community Expert
Community Expert
June 22, 2025

@noe_movilla 

 

are you using your mac (not adobe) password ?

Participant
June 22, 2025

adobe password

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
September 18, 2022

>enter the key, at the time of installation

 

I don't know what you are installing, but CC does not use a serial number

 

When you have a subscription
-sign in to your account with your ID and password
-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

Participant
September 19, 2022

Muchas gracias! Ahora me funciono.

Participant
September 27, 2023

Hola, como solucionaste el problema? Me esta occuriendo lo mismo a mi y no se que hacer, por favor necesito ayuda