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Ottographix
Ottographix
Participant
Jul 9, 2014 12:48 AM UTC
Answered

No preview for InDesign Creative Cloud Files

I uploaded a number of files to the "Creative Cloud Files" folder on my computer, then went to creative.adobe.com Files section to view them.

Illustrator and Photoshop files display properly with a preview, color swatches, layer control, etc.

But InDesign files display as a blank icon, no color swatches and cannot be paged through.

They can be downloaded and opened just fine, so they are not corrupt or anything.

Here's a link to one of my InDesign (.indd) documents that is not showing a preview: http://adobe.ly/TRcWZN

I know this is supposed to work with InDesign files.

I have seen a few examples of people being able to page through an InDesign file.

Here's one: https://creative.adobe.com/share/e86a3bf2-fd5f-41a0-8be8-c4a7aff131cb


Does anybody know why I am unable to preview these InDesign files? Am I missing a setting somewhere?

Any help would be appreciated. Thanks!

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    Ken G. Rice
    Ken G. RiceCorrect answer
    Participating Frequently
    Aug 5, 2014 4:59 PM UTC

    The problem has been fixed for InDesign CC 2014.

    View reply

    12 replies

    Dan Greyhound
    Dan Greyhound
    Inspiring
    Oct 1, 2021 10:46 AM UTC

    I have this problem when migrating my Indl file into CC library. The Indl file was created in InDesign CS6 and I'm using CC InDesign 16.4

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      Ken G. Rice
      Ken G. RiceCorrect answer
      Participating Frequently
      Aug 5, 2014 4:59 PM UTC

      The problem has been fixed for InDesign CC 2014.

      Translate
        Ottographix
        OttographixAuthor
        Participant
        Aug 5, 2014 5:35 PM UTC

        Great! Thanks so much Ken. I appreciate you guys looking into that and fixing

        The InDesign preview seems to be working nicely.

        Here's my test: Adobe Creative Cloud

        Thanks again!

        Translate
        philipking
        philipking
        Inspiring
        Jul 25, 2014 9:20 AM UTC

        I also seem to have this problem. Here’s a link to a file created in InDesign 2014 (10.0.0.70) which the web shows as a blank icon.

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        Adobe Employee
        Elba Sobrino
        Adobe Employee
        Jul 25, 2014 3:48 PM UTC

        Sorry for the inconvenience.  We are aware of the issue and a solution will be deployed soon.  I will post in this thread when it's fixed.

        Thanks,
        Elba

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          philipking
          philipking
          Inspiring
          Jul 25, 2014 3:52 PM UTC

          Thanks Elba, it’s good to know that it’s not user error.

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          DreamHunterREM
          Participant
          Jul 10, 2014 10:27 PM UTC

          I thought it was just me!  Thanks for posting this.  I am having the exact same problem and I am also using InDesign CC 2014.

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          ThomasG4
          Participant
          Jul 10, 2014 7:17 PM UTC

          This only happens to me with InDesign CC 2014 files.

          InDesign CC 2014 was automatically installed and I didn't even notice.

          InDesign CC should still be on your computer, and those files will show up.

          Translate
          ThomasG4
          Participant
          Jul 10, 2014 7:03 PM UTC

          I'm having the same issue. I was about to start using this to host files for clients, but now I can't. I guess it's back to Google Drive.

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          Ken G. Rice
          Ken G. Rice
          Participating Frequently
          Jul 9, 2014 1:40 AM UTC

          You are correct. This should work. Thank you for the public link showing the problem.

          We are investigating.

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