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Ottographix
Ottographix
Participant
July 9, 2014
Answered

No preview for InDesign Creative Cloud Files

  • July 9, 2014
  • 7 replies
  • 2162 views

I uploaded a number of files to the "Creative Cloud Files" folder on my computer, then went to creative.adobe.com Files section to view them.

Illustrator and Photoshop files display properly with a preview, color swatches, layer control, etc.

But InDesign files display as a blank icon, no color swatches and cannot be paged through.

They can be downloaded and opened just fine, so they are not corrupt or anything.

Here's a link to one of my InDesign (.indd) documents that is not showing a preview: http://adobe.ly/TRcWZN

I know this is supposed to work with InDesign files.

I have seen a few examples of people being able to page through an InDesign file.

Here's one: https://creative.adobe.com/share/e86a3bf2-fd5f-41a0-8be8-c4a7aff131cb


Does anybody know why I am unable to preview these InDesign files? Am I missing a setting somewhere?

Any help would be appreciated. Thanks!

    This topic has been closed for replies.
    Correct answer Ken G. Rice

    The problem has been fixed for InDesign CC 2014.

    7 replies

    Dan Greyhound
    Dan Greyhound
    Inspiring
    October 1, 2021

    I have this problem when migrating my Indl file into CC library. The Indl file was created in InDesign CS6 and I'm using CC InDesign 16.4

      Ken G. Rice
      Community Manager
      Ken G. RiceCommunity ManagerCorrect answer
      Community Manager
      August 5, 2014

      The problem has been fixed for InDesign CC 2014.

        Ottographix
        OttographixAuthor
        Participant
        August 5, 2014

        Great! Thanks so much Ken. I appreciate you guys looking into that and fixing

        The InDesign preview seems to be working nicely.

        Here's my test: Adobe Creative Cloud

        Thanks again!

        philipking
        philipking
        Inspiring
        July 25, 2014

        I also seem to have this problem. Here’s a link to a file created in InDesign 2014 (10.0.0.70) which the web shows as a blank icon.

        E
        Adobe Employee
        Elba Sobrino
        Adobe Employee
        July 25, 2014

        Sorry for the inconvenience.  We are aware of the issue and a solution will be deployed soon.  I will post in this thread when it's fixed.

        Thanks,
        Elba

          philipking
          philipking
          Inspiring
          July 25, 2014

          Thanks Elba, it’s good to know that it’s not user error.

          D
          DreamHunterREM
          Participant
          July 10, 2014

          I thought it was just me!  Thanks for posting this.  I am having the exact same problem and I am also using InDesign CC 2014.

          T
          ThomasG4
          Participant
          July 10, 2014

          This only happens to me with InDesign CC 2014 files.

          InDesign CC 2014 was automatically installed and I didn't even notice.

          InDesign CC should still be on your computer, and those files will show up.

          T
          ThomasG4
          Participant
          July 10, 2014

          I'm having the same issue. I was about to start using this to host files for clients, but now I can't. I guess it's back to Google Drive.

          Ken G. Rice
          Community Manager
          Ken G. RiceCommunity Manager
          Community Manager
          July 9, 2014

          You are correct. This should work. Thank you for the public link showing the problem.

          We are investigating.

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