No puedo loguearme a mi cuenta Adobe, y pierdo todo mi portfolio, mis trabajos guardados, es un desastre!

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He perdido el 2factor entonces no me permiten loguearme a mi cuenta adobe, entonces pierdo TODO, portfolio, trabajos en la nube, todo estoy perdiendo porque no me dan accesos a mi cuenta de Adobe!!!!

Tarun SainiCorrect answer

Community Manager

Hi @Necronvm,

Thanks for reaching out! We’re sorry to hear about the issue you’re seeing. I'd recommend reaching out to our support team directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Regards,

Tarun

Tarun Saini

Correct answer

Community Manager

Hi @Necronvm,

Thanks for reaching out! We’re sorry to hear about the issue you’re seeing. I'd recommend reaching out to our support team directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Regards,

Tarun

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kglad

Community Expert

or what do you mean by “i lost 2fa””?

you lost your phone number?

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NecronvmAuthor

Participant

Yes, because I don’t have my italian number anymore, so I lost the 2 factor access. Adobe forced me to update the password, and I just have the email 2 factor but not the mobile number. So I’ve lost all access. The are asking for all my 2factors, 1 is not enough for them, omg.

The customer care is the worst thing ever, by the way.

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