No updates listed in Creative Cloud Desktop App

Question

I have a current subscription to the Adobe Photography Plan. The Creative Cloud Desktop app on my windows 10 PC isn't displaying any updates and tells me that all of my apps are up to date.

The Help/About button on my installation of "Adobe Photoshop Lightroom Classic" tells me that I have Release 12.3 and Camera Raw 15.3 installed.

Similarly Photoshop tells me that I have Photoshop 24.5.0 installed.

However:

The Adobe website posted "Lightroom Classic 12.4 is now available" on 13 June 2023.

Photoshop version 24.6 was similarly announced on 20 June.

Today is 17 July (over 1 month after the updates were released) and my Creative Cloud Desktop app tells me that all my apps are up to date.

I have logged out / logged back in to the Creative Cloud desktop app and repeatedly pressed the "check for updates" button but it still tells me that I'm up to date. I am aware that Adobe staggers the rollout of apps but making peoplpe wait more than one month for an update seems rather extreme.

How do I get Lightroom Release 12.4 and Photoshop 24.6 installed on my PC without deleting my existing versions first?

Thanks

kglad · Accepted Answer

Does anyone have a suggestion which doesn't involve uninstalling all of the Adobe apps from my PC and then reinstalling them?

Thanks

these are the lesser steps:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if those all fail, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

kglad · Answer

reset the cc desktop app by making sure it's in the foreground, then press:Win: Ctrl + Alt + RMac: Cmd + Opt + R

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