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T_24
Participant
May 4, 2025
Answered

Not able to download previous version and current is not compatible for macos 11

  • May 4, 2025
  • 3 replies
  • 597 views

Dear Adobe Support Team,

I am currently subscribed to Adobe Creative Cloud on a monthly plan. However, I am facing significant issues with app compatibility on my Mac, which is running macOS 11 (Big Sur). The current versions of After Effects (25.2.2) and Premiere Pro are not compatible with my operating system. Unfortunately, I am unable to find any option to download previous versions that are supported on macOS 11. Additionally, I tried installing Adobe Animate version 23, which is listed as compatible with macOS 11, but it still does not function properly on my system. As I am unable to use the core applications I’m paying for due to compatibility limitations, I kindly request access to previous, compatible versions of these apps so I can continue my work without interruption. Please resolve this issue at the earliest or advise me on the appropriate steps to take. 

Correct answer Peru Bob

Sorry, but those versions are no longer available for download.

https://helpx.adobe.com/download-install/kb/download-availability.html

 

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 7, 2025

Your computer must meet the current CPU & GPU requirements, too.  Most Creative Cloud apps work on these systems, no more than 2 versions back:

  • Windows 11 (64-bit) versions 24H2, 23H2; Windows 10 versions 22H2, 21H2;
  • MacOS 15 (Sequoia), 14.7 (Sonoma), 13.6.7 (Ventura).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

MacOS 11 is 4 versions behind the latest and not supported by Apple anymore. It's time to upgrade or switch to a Windows platform PC.

 

Nancy O'Shea— Product User & Community Expert
David__B
Adobe Employee
David__B
Adobe Employee
May 7, 2025

Hi @T_24

Please reach out and work with our support directly at 

https://adobe.ly/3EYyvV1
They may be able to assist in ways we are unable to do so here through our forums


Thanks,
Dave

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 4, 2025

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).


2. no other versions are available

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
May 4, 2025

Sorry, but those versions are no longer available for download.

https://helpx.adobe.com/download-install/kb/download-availability.html

 

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