Skip to main content
Divine_Smile5D2C
Divine_Smile5D2C
Participant
May 11, 2020
Question

Not able to install creative cloud also can't update link using XD

  • May 11, 2020
  • 2 replies
  • 1439 views

Hi,

I am facing issues while updating the url using adobe XD 
I treid installing the Creative Cloud application but it gets stuck at 8% and I can't even quit the installation nor can I shut down the system due to it. I have switch off the power button.

I checked on forum and tried the suggested solutions.
I tried uninstalling the creative cloud using the uninstaller application but it ended with an error, even repairing didn't work.
I used creative cloud cleaner tool but it also had no effect.

Please help me resolve this issue urgently as I am not able to share my work.

Operating System : Mac OS Mojave version : 10.14.6

and now Installation of Adobe XD is stuck at 11% since last 40 mins.

This topic has been closed for replies.

2 replies

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
May 11, 2020

Sidharth, sorry you are encountering problems installing Adobe XD.  What type of Creative Cloud membership are you using? Do you own the computer and network that you are installing the software on, or is it owned by the organization you work for?

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 11, 2020

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    Firefly Community Gallery
    Adobe Firefly

    Remix with Firefly Community Gallery

    Thousands of free creations to fall in love with and remix in Firefly.

    Explore now
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices