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Participant
Oct 8, 2020 1:17 PM UTC
Question

Not able to sign in CC Add-ins in Powerpoint

Hi there!

I have tried many times but it wont let me signin to Creative Cloud Add-in which I have just installed in Powerpoint (MS 365). It shows following message.

 

Any help/guidance would be appreciated 
Thank You

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4 replies

kglad
Community Expert
Community Expert
Oct 8, 2020 1:35 PM UTC

try signing in using your cc desktop app.

 

if you see the same message, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html do you see both logos?

 

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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Nancybox
Participant
Oct 24, 2020 10:59 AM UTC

Thank you fo your reply!

The actual issue in my case was AVG Tuneup Software who forced some background services sleep!

 

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