Skip to main content
M
MayankMalhotra
Participant
October 8, 2020
Question

Not able to sign in CC Add-ins in Powerpoint

  • October 8, 2020
  • 1 reply
  • 1145 views

Hi there!

I have tried many times but it wont let me signin to Creative Cloud Add-in which I have just installed in Powerpoint (MS 365). It shows following message.

 

Any help/guidance would be appreciated 
Thank You

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 8, 2020

try signing in using your cc desktop app.

 

if you see the same message, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html do you see both logos?

 

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

    Nancybox
    Nancybox
    Participant
    October 24, 2020

    Thank you fo your reply!

    The actual issue in my case was AVG Tuneup Software who forced some background services sleep!

     

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices