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Bartlomiej292925364ox8
Participant
April 7, 2023
Question

Not enough memory even though more than 200 GBs available

  • April 7, 2023
  • 2 replies
  • 565 views

I have had this problem for a long time now. I cant download any programms in the creative cloud, it always says, that I don't have enough memory, even though I have more than 200 GB available. I tried re-installing the creative cloud, creating new folders and I also waited months for new updates. Still, it doesn't work. The Support Chat-Bot says I have to make more space, but I don't think Adobe programms take 200 GB.

Maybe anyone knows what to do or has the same problem?

This topic has been closed for replies.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 7, 2023

@Bartlomiej292925364ox8 

 

did your cc desktop app install and does it open without any problem?

 

are you using (or trying to use) the cc desktop app to install cc apps to the default location?

B
Bartlomiej292925364ox8Author
Participant
April 7, 2023

I am currently trying the given solutions in the post above, but I have to say that I changed the download disk to a different one than the main one (in the cc settings). I could maybe think of this as a problem, but I can't change it when downloading the creative cloud.

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 7, 2023

@Bartlomiej292925364ox8 

 

if you changed the default install location, that's almost certainly the problem, and the adobe error message is probably misleading. ie, you may have plenty of space on that hard drive, but it may be removable or a root directory on that hard drive or (the most likely cause); improperly (for adobe's usage) formatted.

Neelamk
Neelamk
Legend
April 7, 2023

Hi There,

 

Welcome to our Community Forum. We are sorry for your difficulties. Could you please help us to know the Creative Cloud Desktop Application Version installed on your computer and also the Operating System Version of your Computer? It would be great if you could share us with the screenshot of the storage full error message.

We could try some of the steps mentioned in the article link below:

https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Please let us know the details of the storage capacity following the below steps:

What does cloud storage include?

Your total cloud storage depends on your plan. The files stored in any of the following locations together count toward your total cloud storage.

Together count toward total cloud storage 

Creative Cloud

 Lightroom

Document Cloud

Adobe Express app
  • All documents
  • Starred files
  • Shared files
  • Projects and brand files
  • Graphics and Web pages
  • Videos

 

Also try deleting files permanently, please follow the article below:

https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

 

Please let me know if the above troubleshooting steps help you along with the details asked. We hope to hear from you soon.

 

Regards,

Neelam

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