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S
seaimager
Participant
July 19, 2015
Question

Not possible to switch on file sync

  • July 19, 2015
  • 1 reply
  • 534 views

I can not switch on the filesync in the preferences.

Every time I leave the preferences it resets to file sync OFF.

I have bought an ADD ON and can not install it because of this issue.

pleas I need urgent help

This topic has been closed for replies.

1 reply

wharress
Community Manager
wharressCommunity Manager
Community Manager
July 23, 2015

Hi,

It seems that your Creative Cloud preference file could be unwritable. Please try these steps to rename that file, so the Creative Cloud desktop application can make a new copy:

1. quit the Creative Cloud desktop application

2. from the Go menu in the Finder, choose Go to Folder

3. paste in this path and click Go:

~/Library/Preferences/

4. In the window that opens, you should see a list of files including com.adobe.accmac.plist

5. click on com.adobe.accmac.plist and renamed it com.adobe.accmac.plist.old. You'll be asked to confirm that you want to change the extension to .old.

6. start the Creative Cloud desktop application again.

Let me know how you get on.

Thanks

Warner

S
seaimagerAuthor
Participant
July 23, 2015

Thanks very much Warner but I got it fixed with the help of Adobe chat support.

These steps solved the problem:

Make sure you quit the Creative cloud first.

1. On your keyboard, press the keys 'windows+R' simultaneously. This will get you the Run command box.

2. type: %appdata% and click on OK.

3. from there open the folder named Adobe.

4. Inside Adobe folder, you get a folder named 'Coresync'.

5. delete this folder - Coresync. If you are to delete　that folder, try to delete the entire contents of that.

If some files/folders are not deleted, you may

once the folder contents are deleted, you can launch the Creative cloud and try to turn on file sync.

regards

wharress
Community Manager
wharressCommunity Manager
Community Manager
July 23, 2015

Thats great!

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