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Pluto26304495q4yb
Participant
September 26, 2022
Question

Old account has been deleted, cant sign out to sign into with my new account

  • September 26, 2022
  • 1 reply
  • 263 views

Even after attempting to uninstall CC, I was unsucessful. It says I need to untinstall any and all related apps ( photoshop, lightroom, and premier pro) but I cant uninstall them without logging into creative cloud, and I cant sign into creative cloud because the app wont let me go to a sign in screen at all. The attached screen snip is what keeps popping up after I click sign in on said pop up, its an unending cycle :,)

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
September 26, 2022

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs then do a fresh install

 

Sign Out When Sign In https://community.adobe.com/t5/Get-Started/sign-in-help/td-p/6071780 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://community.adobe.com/t5/Get-Started/Re-quot-Sign-in-Required-quot-Loop/td-p/6257463

    P
    Pluto26304495q4ybAuthor
    Participant
    October 17, 2022

    none of these solutions worked, but thank you for the suggestions :,D

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 17, 2022

    use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.s. you can also use twitter to tweet @AdobeCare

    p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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