On utilise ma carte bleu pour payer un abonnement

Question

Bonjour,

depuis le 27 août, mon compte en banque se voit prélever 19,50€ par Adobe Creative tous les mois. Cela ne vient pas de moi, je crains qu'une personne mal intentionnée paye son abonnement étudiant avec ma carte bleue. J'aimerais savoir s'il est possible de connaître des détails sur le compte Adobe qui utilise mes coordonnées bancaires afin de mieux comprendre la situation.

Merci beaucoup,

John T Smith · Answer

1 - Log-in to your Adobe account and click this link https://account.adobe.com/products

2 - file a dispute with your credit card company

3 - This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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