On wake up, Creative Cloud fails to sync assets

Forum|Forum|11 years ago
November 17, 2014
3 replies
1497 views

Every morning when I wake up my machine (Mac Pro late 2013), CC will either have an alert icon or no icon.

Usually the alert icon is a notification about apps not able to load, and nothing to do with file syncing. (clicking reload on that screen does seem to work for showing current apps)

Files will not resume syncing until I quit any open Adobe apps (usually Illustrator, Photoshop) - and force quit creative cloud app.

(Simply quitting CC will only remove icon from status bar, but the app is still there in Activity Monitor, and I can't start CC again until force quitting it).

It's a very tedious process and a frustrating way to start every day. I work with a team of 8 other designers who rely on having our latest files in sync.

Running: CC Version 1.8.0.447

Machin Specs:

Processor 3.5 GHz 6-Core Intel Xeon E5

Memory 16 GB 1867 MHz DDR3 ECC

Graphics AMD FirePro D500 3072 MB

Software OS X 10.9.5 (13F34)

This topic has been closed for replies.

wharress

Community Manager

Hi,

While we are investigating your issues could you update to the latest Creative Cloud (Version 1.8.1.451). I noticed you were on an old version.

Thanks

Warner

Z

zzzzzzzzzzzzzzzzzz456Author

Known Participant

Thanks Warner -

I'm only just seeing your message about updating CC to the latest. Seems odd that it didn't auto-update.

On the latest Version 1.8.1.451 as of now, and will report if I continue to see the same behavior.

Just another note, my coworkers are also experiencing the same behavior, and it appears that their CC installs hadn't updated to the latest either.

wharress

Community Manager

Hi,

Could you send me some log files please.

The log files can be found here:

Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/

Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync\

The logs have the date in the filename, like "CoreSync-2014-03-25.log". Please compress (zip) all the CoreSync-2014-MM-DD.log files and email them to me directly at harness@adobe.com

Thanks

Warner