One CC Library Group not populating

Forum|Forum|3 years ago
May 5, 2022
3 replies
521 views

Hi - I have a number of libraries created in CC. One of them will appear for just a minute and then all of a sudden it just disappears. Any idea on how to get this library back permanently? My other ones work, and of course it is my biggest library.

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A

amandeep_chawla

Adobe Employee

Deleting

A

adchawla81

Adobe Employee

Hi Ketkat,

Sorry to hear that you are running into issues while using CC Libraries. Can you please share the logs so that we can try to figure out what is happening behind the scene. You can follow the following link

Sorry I put a wrong link. Can you try the following link (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html)

to for more information. Also I would like you to share me the rough timeline when you observed the above problem.

K

ketkatAuthor

Participating Frequently

Hi - the link you provided did not work for me. As for a timeline when this problem first appeared - it started around December of 2021.

Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Creative Cloud forum so that proper help can be offered.

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