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M
mgardunog
Participant
October 8, 2013
Question

One of two synced fonts doesn't appear in Adobe Muse, but in Photoshop CC it does.

  • October 8, 2013
  • 1 reply
  • 1341 views

One of two synced fonts doesn't appear in Adobe Muse, but in Photoshop CC it does. What can I do?

I synced "Mostra Nova" and "Proxima Nova" with typekit. But only Mostra Nova appears in Adobe Muse. Proxima Nova doesn't. In Photoshop CC both appear. Can I fix this? Or is it a bug, that will be fixed?

This topic has been closed for replies.

1 reply

liz, Adobe Type
Community Manager
liz, Adobe TypeCommunity Manager
Community Manager
October 9, 2013

Hi mgardunog,

I'm sorry that you ran into trouble with this.  Would you please select a text item in Muse, click on the text menu, and then type "Nova" into the search field?  This will filter all the available fonts, so we can confirm that Proxima Nova isn't showing up.

Here's an example, where you can see that I have Proxima Nova installed on my machine as a system font:

Feel free to post your own screenshot in this thread as well.    If Proxima Nova still isn't appearing, we will look into it further.

Thanks!
-- liz

M
mgardunogAuthor
Participant
October 10, 2013

Hi,

first thank you very much for your help.

This is the Screenshot in Muse.

I also tried to deinstall and install the font again, but it didn't work.

I made a screenshot of my CC panel. Proxima Nova is installed.

It would be so cool if we can figure out why Proxima Nova doesn't appear in Muse.

Thanks

Martin

liz, Adobe Type
Community Manager
liz, Adobe TypeCommunity Manager
Community Manager
October 10, 2013

Thanks for the screenshots, Martin! 

Do you happen to use Suitcase Fusion to manage the installed fonts on your computer?  We have recently identified a bug in the program which inteferes with fonts synced from Typekit. More information and a workaround is available here:

http://help.typekit.com/customer/portal/articles/1323222

If not, would you please send your recent sync logs to support@typekit.com, so we can look into this further?

On OS X:

* Open the Finder

* under the Go menu, select "Go To Folder"

* in the windows that opens, type:  /Users/(username)/Library/Application Support/Adobe/CoreSync/

Note that you need to replace "(username)" with your own account name; for instance, on my computer I am "galle".

(Or if you are comfortable working from the Terminal, cd to $HOME/Library/Application Support/Adobe/CoreSync/)

On Windows:

C:\Users\user name\AppData\Roaming\Adobe\CoreSync\

Attach the recent CoreSync-yyyy-MM-dd.log files to an email. Please don't send a zip file, as they often get flagged as spam.

Thank you again,

-- liz

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