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F-SimeoneSergio
Participating Frequently
September 19, 2016
Question

OSX - Files deleted get restored

  • September 19, 2016
  • 1 reply
  • 551 views

Greetings,

it has now been multiple times that i tried to delete shared file and folders (i am the owner) directly from the finder and what happens is that after 5-10 mins files and folders are recreated.

There is 1 person in the team that i shared those with.

I then go to the website and i choose to archive them, and after i've done this i tick all of them for permanent removal.

Everything appears to be removed on the website, but in Finder i still see the directory there.

Even after having this step (remove from archive on creative cloud website) FILES ARE RESTORED.

What is going on? Why can't i delete things directly from Finder?

Specs:

OS X 10.11.6

Creative Cloud 3.8.0.310

I have italian language selected. Other person has English.

Other person has latest win client.

S.

This topic has been closed for replies.

1 reply

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
September 19, 2016

Since changes you make on the CC Assets site are not reflected locally I would have the Core Sync team work with you to get the file syncing working correctly again.

Use the Adobe Log Collector Tool at https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and email the logs plus explanation of your problem to SyncForum-Communication@adobe.com. Provide the additional information outlined by Warner Harress in this Adobe forum post at https://forums.adobe.com/message/8385752#8385752.

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