Skip to main content
L
Leslie5C99
Participant
March 24, 2021
Question

Paid in full yearly cloud subscription signed me out after 4 months

  • March 24, 2021
  • 1 reply
  • 140 views

I bought a new iMac and a yearly subscription to all Adobe Cloud apps. This was in September 2020. Today in March 2021, I went to open photoshop and it had signed me out of the cloud. I never did that. I tried to contact Adobe and am horrified by lack of real person in customer service to speak to. This is a scam to pay for with no one to actually help!!!!! It took me over an hour and changing of several passwords to find my way back into the Adobe apps. I've used Adobe since 1990 and it was bad then but this is the worst yet. ADOBE!!!!! Give me a working phone number with actual tech help!!!!!!!

    This topic has been closed for replies.

    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 24, 2021

    [Moderator moved from Using the Community (forums) to Creative Cloud Services.]

     

    Hi @Leslie5C99,

    It sounds to me like your Creative Cloud App reverted to trial mode.  It sometimes happens and doesn't mean your membership was cancelled prematurely.  See the help article below for solutions. 
    https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    For future reference, you can reach an Adobe support agent from your online account.

     

    1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
    https://account.adobe.com/plans
    2. Scroll down to Contact Adobe on the same page.
    3. Online chat is available in English 24/7.
    4. In the chat box, type AGENT followed by enter key and wait for a human.
    5. Alternately, phone customer service M-F during normal business hours.
    https://helpx.adobe.com/contact/phone.html

    Hope that helps.  Post back if you have more questions.

     

    Nancy O'Shea— Product User & Community Expert
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices