Paid Plan turned into trial

Question

Hi,I had a paid creative cloud plan for students which i purchased in march 2021. However, for some reason, my creative cloud plan is now showing as a trial and all my apps are saying that i have to buy the plan because my "trial has been expired". I have already been charged the month's payment which is proof that i own the plan, but my adobe account is not showing any evidence of this. I'm not sure what to do from here and was wondering if someone could help with the issue

Manan Joshi · Accepted Answer

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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