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P.Shields
P.Shields
Participant
January 31, 2023
Question

passwords

  • January 31, 2023
  • 2 replies
  • 180 views

since January all my documents are now Password protected, I have not set a password so I can't get into them. This has caused me to waste multiple hours now trying to work. HELP!!

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    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 31, 2023
    1. Are these so-called protected documents located on your computer's primary hard drive? 
    2. Or are you trying to access external files from email or cloud drives  -- i.e. DropBox. Google Drive, etc..?
    3. Which app & version are you using to open the documents?
    4. Which operating system do you have?

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 31, 2023

    what documents?

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

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