Payment went through but can't download the programs

Question

I purchased my students plan and has been charged to my credit card but cant download the programs and the information wont appear on plans or billing. Its as if i havent purchased anything but the payment has already been charged.

Please help

Manan Joshi · Answer

Hi @defaultz2vjovao63a5,Try the steps mentioned in the following linkhttps://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.htmlIf it doesn't work, then you need to contact support.Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.https://helpx.adobe.com/contact.html?rghtup=autoOpenType AGENT to avoid bots and talk to a human.Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammershttps://tinyurl.com/y7cfrr7y-Manan

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