Skip to main content
Numidiaa
Numidiaa
Participating Frequently
June 21, 2023
Answered

Permanently deleting files isn't working - Creative Cloud Storage

  • June 21, 2023
  • 1 reply
  • 992 views

Hello,

 

I've been using CC for a while now and I'm getting close to reaching the file size limit.

 

I tried permanently deleting old projects on the "Deleted" location under my Synced Files, however, even after receiving the confirmation message that the assets were deleted, after I refresh the page all the folders reappear and it's as if I haven't done anything.

 

Here is a video I made showing exactly the issue: https://youtu.be/Regke3nP05k

 

Anyone experienced this issue before and is there any solution?

    This topic has been closed for replies.
    Correct answer Tarun Saini

    Hi @Numidiaa,

     

    Welcome to the community! We're sorry to hear about this. Could you please tell us the following information:

    1. How old are these deleted assets?
    2. Are these cloud documents or a mix of synced files as well?
    3. Is it happening for all the deleted assets, i.e., any file created recently and tried?
    4. Do these assets belong to you, i.e. I mean do you have written permission prior to deletion?
    5. Did you try to restore any files and then tried permanent deletion again? If not, try to do it and share the HAR file with us via the cloud link. Here is the link to generate the HAR file:- https://www.youtube.com/watch?v=m98WFEXbhIs
    6. Please share the result of this as well in a separate HAR file.

     

    Regards,

    Tarun

    1 reply

    Tarun Saini
    Community Manager
    Tarun SainiCommunity ManagerCorrect answer
    Community Manager
    June 21, 2023

    Hi @Numidiaa,

     

    Welcome to the community! We're sorry to hear about this. Could you please tell us the following information:

    1. How old are these deleted assets?
    2. Are these cloud documents or a mix of synced files as well?
    3. Is it happening for all the deleted assets, i.e., any file created recently and tried?
    4. Do these assets belong to you, i.e. I mean do you have written permission prior to deletion?
    5. Did you try to restore any files and then tried permanent deletion again? If not, try to do it and share the HAR file with us via the cloud link. Here is the link to generate the HAR file:- https://www.youtube.com/watch?v=m98WFEXbhIs
    6. Please share the result of this as well in a separate HAR file.

     

    Regards,

    Tarun

    Numidiaa
    NumidiaaAuthor
    Participating Frequently
    June 21, 2023
    quote

    Hi @Numidiaa,

     

    Welcome to the community! We're sorry to hear about this. Could you please tell us the following information:

    1. How old are these deleted assets?
    2. Are these cloud documents or a mix of synced files as well?
    3. Is it happening for all the deleted assets, i.e., any file created recently and tried?
    4. Do these assets belong to you, i.e. I mean do you have written permission prior to deletion?
    5. Did you try to restore any files and then tried permanent deletion again? If not, try to do it and share the HAR file with us via the cloud link. Here is the link to generate the HAR file:- https://www.youtube.com/watch?v=m98WFEXbhIs
    6. Please share the result of this as well in a separate HAR file.

     

    Regards,

    Tarun


    By @Tarun Saini

     

    Hey there,

     

    Thank you for taking the time to provide assistance for my issue.

     

    To answer your questions:

    1- These assets range all the way from the middle of December till a few days old.

    2- They are all synced files, no cloud documents are present.

    3- I managed, a couple hours ago, to permanently delete a project I made a week ago. I also tried creating just a dummy folder just now and permanently deleting it and that also worked.

    4- All those assets belong to me, I created those folders and have write permissions to them.

    5- Yes I have tried restoring those deleted folders and then deleting them again, that doesn't work either.

    6- You will find the Har file in this link: https://drive.google.com/file/d/1brjby5PmzAIVy0vqDSha3mGU487Lg0_z/view?usp=sharing

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    June 28, 2023

    Hi @Numidiaa,

     

    Thanks for your response. I have shared the information with the engineering team. I will keep you posted if they want to have any information from you or if  I hear anything from them.

     

    Regards,

    Tarun

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices