Phishing? Strange error message preventing use.

Question

I have been randonly getting this popup when trying to launch photoshop 2024, and today acrobat.

There is nothing wrong with my account and nothing has changed. This pop up blocks the select app only, requiring a force quit to do anything else. When I restart the app it works fine. My account is 100% legit.

A call to adobe resulted in several transfers and repeatedly being told to uninstall and reinstall my entire system. I got the impression I was talking to AI because they just didn't seem to understand the question.

I assume this is a phishing sceme and will not click on the amateur looking icon.

Adobe could not tell me if it was really them or not.

Has anyone else seen this?

Thank for any help.

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc services">

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded