Photoshop Add

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i did purchased Photoshop , but why can't download it

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Nancy OShea

Community Expert

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you plan to use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Pay particular attention to Photoshop's GPU requirements. See links below.
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

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Nancy O'Shea— Product User & Community Expert

S

SIM SIEW TINAuthor

Participant

Hi kglad,

I have downloaded it but it's doesn't really helps.The one that I purchased was the Photo shop.

Question : after resetting my PC why I can't get it back cause I have bought it previously ? the screenshot below say to "try" or "purchase"

the one that i 'm currently allow access to is photo shop express.

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kglad

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if your account shows your subscription, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if your account shows not subscription and you're paying for one, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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kglad

Community Expert

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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