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folderolgirl
folderolgirl
Known Participant
May 8, 2019
Question

Photoshop CC problems

  • May 8, 2019
  • 2 replies
  • 647 views

My Libraries are not loading in Photoshop CC on Windows 10. I am signed in with Creative Cloud (my account avatar shows on Adobe Helpx as well as on the CC app), but the Libraries panel says I haven't signed in. I closed Photoshop and signed out of Creative Cloud then tried again, but my Libraries are still not loading. Can someone help me figure this out?

I've been through all the steps here ( Adobe Creative Cloud signs you out or asks you to sign in repeatedly) and nothing has helped.

There are constant demands for me to sign in but am already signed in.

Can some please help me?

This topic has been closed for replies.

2 replies

user4725390
Adobe Employee
user4725390
Adobe Employee
May 17, 2019

Hi!

Sorry that you are facing this problem.
- Is it only happening in Ps? Or all other Adobe products?
- If you navigate to Ps Help menu option can you see user's ID? (if no, don't follow the steps below).

If there is a user available in Ps Help menu option, as well as in Creative Cloud application, but Libraries Panel is still asking you to log in,  we can try to reinstall Libraries Panel and see if that helps:

    - Quit all Adobe products and kill all Adobe related tasks from Task Manager;

    - Navigate to extensions folder (mac: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP; win: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions)⁩ and delete all folders which start with "CC_LIBRARIES_PANEL..."

    - Now follow steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

Please, make sure you killed CCLibraries process in Task Manager,  as well as you have quit all Adobe related products (I usually quit them manually, then double checking from Activity Monitor, that there is no tasks still running). 

Please, let me know if helps to resolve the problem.

Thank you,

Mariia

folderolgirl
folderolgirlAuthor
Known Participant
May 18, 2019

Thank you so much for replying! My Libraries started working again randomly a few days later. It seems to come and go. Should I still go through your instructions?

user4725390
Adobe Employee
user4725390
Adobe Employee
May 20, 2019

Great to hear your problem is gone! No, there is no need to go through instructions if you are not facing the problem any more.

Thank you,
Mariia

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 8, 2019

[moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]

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