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Participant
Apr 15, 2022 6:38 PM UTC
Answered

Photoshop updates keep failing with Fatal Error 125 on Win 10

Hi

I'm unable to update Photoshop through the CC program on Windows 10. It keeps giving the Error 125. There is nothing in the Firewall settings blocking it. It always worked before. So I don't know if the problem is on my end or Adobe's server.

 

 

 

 

 

 

 

 

This is what the error log says:

Exit Code: 125
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Fatal Error '125' occurred while download
FATAL: Error occurred in install product workflow with error code 125 error message {https://cdn-ffc.oobesaas.adobe.com/core/v3/applications?name=ACAI&version=0.3.1&platform=win64&build=0.3.1.3,P:-4,PS:404,G:-4}
-------------------------------------------------------------------------------------

 

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J-WagnerCorrect answer
Participant
Apr 19, 2022 6:08 PM UTC

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human


Thanks, they were able to figure it out, my VPN was the problem.

8 replies

J-WagnerAuthor
Participant
Apr 16, 2022 4:26 PM UTC

I wanted to see if it was just the Photoshop update not working so I installed a new CC app, I downloaded and installed Adobe Dimension and it worked! So why does only the Photoshop 23.3 update not download and install?! 🤔 🤔

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kglad
Community Expert
Community Expert
Apr 16, 2022 7:10 PM UTC

does your computer meet ps 23.3 specs?

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J-WagnerAuthor
Participant
Apr 17, 2022 2:11 AM UTC
Yes
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kglad
Community Expert
Community Expert
Apr 16, 2022 2:13 PM UTC

if nothing changed (eg, your default web browser, your network, your network settings etc) on your end, restart your computer and retry.

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J-WagnerAuthor
Participant
Apr 16, 2022 4:21 PM UTC
I did, it still won't work. Keeps failing to update.
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