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Participant
March 19, 2026
Question

Please fix your new login bugs!

  • March 19, 2026
  • 1 reply
  • 20 views

I know this is not the support channel but I want to broadcast in public.

Somewhere in the last couple of months, Adobe added some new tech to try to catch people violating the license agreement.  As someone with multiple Adobe accounts who pays a lot of money, I respect and agree with enforcing licensing.  But your new tech is broken!

As an individual, I am allowed to be logged into CC on 2 computers.  I have a primary Mac and a secondary MacBook.  For example, I am using Lightroom Classic on my main Mac and Lightroom or Photoshop on my secondary Mac on a regular basis.  Well, on a painfully regular basis, I am getting hit with these new “are others using your account?” nag messages.  Then, after about 10 days, I am forced to change my password and then I have to re-login on every device (including my mobile devices).

Again, I appreciate the need, but your implementation is broken.  I have called support and reported this.  They concur that what I am doing (same person logged into CC on 2 computers but not running the same app) is exactly within the license.  So stop nagging me (and others like me) and especially stop forcing me to change my password every few days!

    1 reply

    kglad
    Community Expert
    Community Expert
    March 19, 2026

    do you have 2fa enabled?

    jane-e
    Community Expert
    Community Expert
    March 22, 2026

    @LKN Images LLC wrote: (same person logged into CC on 2 computers but not running the same app)

     

     

    Have you tried signing out of all devices, then sign in again on the two computers you use?

     

    Also, your license actually says “you can only actively use your Adobe apps on one computer at a time.” Details here:

    https://helpx.adobe.com/download-install/apps/licensing-activation/activate-deactivate-apps/install-apps-number-of-computers.html

     

    Jane