Pobranie z konta pomimo rezygnacji z produktu

Question

Witam,Pomimo kilkukrotnych rezygnacji z produktu przed końcem próbnej wersji pobrana została opłata za korzystanie z aplikacji. Jest to jawne oszustwo firmy adobe. Z konta pobrane zostały już 4 opłaty dopiero za kolejnym razem przyjęto rezygnację z planu. Dodatkowo mimo opłaty ok 500 euro nie mamy oprogramowania. Nie ma możliwości reklamacji ani kontaktu z Adobe.

LinSims · Answer

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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