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nowaxriot
nowaxriot
Participant
December 22, 2022
Answered

Portfolio Adobe

  • December 22, 2022
  • 2 replies
  • 697 views

Hi everyone,

I recently receive the below message and Im not quite sure what it means!
I've been using Portfolio Adobe since 2015 without to pay and it fells that now I have too.
Is that the new policy from adobe or I'm not understanding the message correctly?

Thanks for your help.

    This topic has been closed for replies.
    Correct answer kglad

    you need to contact adobe support.

     

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    <moved from using the community >

    2 replies

    ChrisAngelius
    ChrisAngelius
    Participant
    April 11, 2023

    Curious what response you got.  I got the same thing, and had been using portfolio without any payument required since before Adobe purchased Behance.  All the sudden my site went offline and I needed to subscribe to the cheapest plan to get it back online.  Going to transition to wix soon, but paying until I find time to rebuild my site there.  

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    April 16, 2023

    Behance is free. 

    ProSite may have been free, too, but I never used it.

    ProSite's users may have been grand-fathered in to Portfolio, I don't know. 

     

    AFAIK, Portfolio access is only available to paid Creative Cloud (individual, enterprise or team) customers. 

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    December 22, 2022

    you need to contact adobe support.

     

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    <moved from using the community >

      nowaxriot
      nowaxriotAuthor
      Participant
      December 23, 2022

      Hi Kglad,
      Thanks so much for your help.
      I manage to talk to someone that kind of helped me from a very strange situation.
      So it will be soon resolved.
      Thanks again and Merry X-mas.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 23, 2022

      oh, great to hear!  (and thank you for the follow-up.)

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