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Participant
November 20, 2022
Answered

Portfolio contact form submit button not working

  • November 20, 2022
  • 1 reply
  • 4290 views

Hi,

I am setting up a new site in portfolio and have a contact form.  I was testing it last night on live site, and was working fine - got the ‘submitted message’, and the email.
Then it stopped working, when you click on the submit button, nothing happens - you stay on the form page.  No ’submitted message’ and no email sent.
I don’t think I did anything except to make changes to the submitted message.  I changed the submitted message back to what it was before, but that didn’t help.  

I’m using Chrome, but tried in Safari as well - not working there either.
I set up a completely new contact form with a different email address, and that one didn’t work either.

Any ideas?

Thanks!

••• submitting this required a 'Topic', but it only gave me a few choices that didn't seem to relate.

This topic has been closed for replies.
Correct answer gordthisis

FYI - to update again - Adobe support got back to me and they only allow 20 submissions on a form per week, after that the IP is blocked until the next week.

 

1 reply

Participant
November 20, 2022

Update to this - the submit works for others on a different IP, and for me on my phone (with wifi turned off). 

So I'm thinking my IP address might be blocked somehow?  Maybe because I tested it many times in a short period of time?

So if anyone knows how to see if that is the case, or how to 'unblock' an IP address, that would be great!

Thanks

kglad
Community Expert
Community Expert
November 20, 2022

clear your browser cache and retry.

Participant
November 20, 2022

Yup, tried that - sorry, should have included that in the info above.