Portfolio help please

Adobe Customer Care agents don't know anything about Portfolio.  They handle billing & subscription activation. 

Instead submit your help request directly to the Adobe Portfolio Team.

Why do you have an Old account and now a New accont?

You need to contact Adobe directly.

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck