Portfolio links not working

Forum|Forum|5 years ago
November 27, 2020
2 replies
2576 views

I've created some websites using Portfilio and they're great. I include some links to other websites and "mailto" emails. These links work fine for me but not for everyone. I've had clients say the links simply do not work when they view the website. Why is that?

This topic has been closed for replies.

Correct answer Nancy OShea

This is true for ALL websites, not just Portfolio.

Mailto links don't DO anything unless users have an email client like Outlook or Apple Mail set-up on their devices. Most people don't use email clients anymore, not since web-based email systems like Gmail, Hotmail, Yahoo, etc... have replaced them. An actual contact form is the most reliable way for your site visitors to reach you. It also helps reduce spam.

Portfolio makes it simple with the one-click Contact Form Module. See link below.

https://help.myportfolio.com/hc/en-us/articles/360036484493-Contact-Form-module

Post back if you have any questions.

Nancy OShea

Correct answer

Community Expert

This is true for ALL websites, not just Portfolio.

Mailto links don't DO anything unless users have an email client like Outlook or Apple Mail set-up on their devices. Most people don't use email clients anymore, not since web-based email systems like Gmail, Hotmail, Yahoo, etc... have replaced them. An actual contact form is the most reliable way for your site visitors to reach you. It also helps reduce spam.

Portfolio makes it simple with the one-click Contact Form Module. See link below.

https://help.myportfolio.com/hc/en-us/articles/360036484493-Contact-Form-module

Post back if you have any questions.

Nancy O'Shea— Product User & Community Expert

L

LooselyChippedAuthor

Known Participant

Thanks Nancy, that's really interesting. Thanks for that.

I use a contact form for people to contact me which is great. But one of the websites I run is a sort of directory with links to other businesses, their websites and email addresses.

How can I show those other websites and email addresses so that they work for everyone?

Any help much appreciated.

Nancy OShea

Community Expert

"But one of the websites I run is a sort of directory with links to other businesses, their websites and email addresses."

So in other words, you're running an e-mail spam farm.

When you post e-mail addresses on a publicly visible website, you're putting up a virtual neon sign to the whole world including spam bots and robot harvesters saying, "Hey, look at me! I'm an e-mail address! Go ahead and sell me to every spammer in the world and then spam the hell out me until my service provider gets fed up and closes the account. Or worse blacklists my domain for spam and shuts it down."

You can safely link to external URLs from Portfolio. See links below about that. But please don't be tempted to publish e-mail addresses online. You're not providing a service to anyone except spammers.

https://help.myportfolio.com/hc/en-us/articles/360036484193-Button-module

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

Sorry, no help here... See Employee Dave's reply "Portfolio team asked us to close up shop here"
-this link has all of the currently available information on Portfolio
-https://community.adobe.com/t5/download-install/is-portfolio-still-being-developed/td-p/11583268?page=1

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