Skip to main content
Participant
Apr 21, 2022 9:52 PM UTC
Answered

Portfolio wont allow "connect your domain"

i get this message "This domain is already connected to an Adobe Portfolio site"

That could be true because i had a Adobe portfolio site for two years
but i did not manage to correctly upgrade my adobe CC plan and the original portfolio site was gone.
I now rebuilt the site but under a different email adress

i try to reinstate the site at my domain but it won't work because of that message.
How can i overrule this... or make Portfolio realise there is no longer a domain connected to this site???


 
 

 

 

This topic is closed to new replies. Start a new post to keep the conversation going.
Nancy OShea
Nancy OSheaCorrect answer
Community Expert
Apr 21, 2022 10:05 PM UTC

Please contact Portfolio technical support for assistance.  Depending on how long ago you terminated your previous Creative Cloud plan, they might still be able to recover your original Portfolio and move it your new ID.

https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

Nancy O'Shea— Product User & Community Expert

1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
Apr 21, 2022 10:05 PM UTC

Please contact Portfolio technical support for assistance.  Depending on how long ago you terminated your previous Creative Cloud plan, they might still be able to recover your original Portfolio and move it your new ID.

https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

Translate
Nancy O'Shea— Product User & Community Expert