Skip to main content
Lorenzo Ceva Valla
Lorenzo Ceva Valla
Participant
June 13, 2023
Question

Problem in updating photoshop

  • June 13, 2023
  • 1 reply
  • 402 views

Hi everyone!

I have a problem in updating photoshop 

If I select update on Creative Cloud app it starts to download but at about 10% it says me that my internet connection does not work.

I have the same problem on my MAC PRO and omn my MACBOOKPRO using different internet connections.

In any case my internet connection works fine for everthing else so I can't reallu understand what's going on!

Any ideas?

Thank you in advance for any help!

 

Lorenzo

This topic has been closed for replies.

1 reply

D
Dj_Creative_enthusiast
Inspiring
June 13, 2023

Hi,

 

Thank you for posting your query here and sorry to hear about the trouble you are facing. 

 

Please Open Mac Activity Monitor and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.

 

Please refer to the following help article:  https://helpx.adobe.com/in/download-install/kb/creative-cloud-install-stuck.html 

 

Please let us know if that helps.

Thanks,

DJ. 

Lorenzo Ceva Valla
Lorenzo Ceva VallaAuthor
Participant
June 14, 2023

Thank you but it didn't solve my problem!

 

what should I do?

 

Lorenzo

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 14, 2023

 

 

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices