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Lorenzo Ceva Valla
Lorenzo Ceva Valla
Participating Frequently
Jun 13, 2023 4:28 PM UTC
Question

Problem in updating photoshop

Hi everyone!

I have a problem in updating photoshop 

If I select update on Creative Cloud app it starts to download but at about 10% it says me that my internet connection does not work.

I have the same problem on my MAC PRO and omn my MACBOOKPRO using different internet connections.

In any case my internet connection works fine for everthing else so I can't reallu understand what's going on!

Any ideas?

Thank you in advance for any help!

 

Lorenzo

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5 replies

Dj_Creative_enthusiast
Inspiring
Jun 13, 2023 5:22 PM UTC

Hi,

 

Thank you for posting your query here and sorry to hear about the trouble you are facing. 

 

Please Open Mac Activity Monitor and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.

 

Please refer to the following help article:  https://helpx.adobe.com/in/download-install/kb/creative-cloud-install-stuck.html 

 

Please let us know if that helps.

Thanks,

DJ. 

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Lorenzo Ceva Valla
Lorenzo Ceva VallaAuthor
Participating Frequently
Jun 14, 2023 9:48 AM UTC

Thank you but it didn't solve my problem!

 

what should I do?

 

Lorenzo

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Jun 14, 2023 1:19 PM UTC

 

 

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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