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J
Jose30004028tjxz
Participant
May 22, 2023
Question

problem syncing files

  • May 22, 2023
  • 1 reply
  • 194 views

i deleted my creative cloud files, all of them and it keeps saying this 

"the number of assests and collections in your creative cloud account is too large"

its empty and keeps saying it this, how can i reset this? 

also it keeps showing theres 686.1 out of 1TB.

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 22, 2023

to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

J
Jose30004028tjxzAuthor
Participant
May 22, 2023

yup all of that was already done and nothing. i deleted everything and that still happens. i thin i should delete the account and start with a new one from scratch then.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 22, 2023

no.

 

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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