Problem when relocate the "Creative Cloud Files" folder to an external SSD drive.

Forum|Forum|4 years ago
June 5, 2021
1 reply
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Hi everyone, I have a problem. I am a user who works on mac. On my MacBook Pro I would like to relocate the "Creative Cloud Files" folder by moving it to an external SSD drive. I set the new position correctly from the settings. The app says it will move the content and that until then the sync will be paused. OK. At some point an error message appears: Unable to create Creative Cloud File folder in Volumes / etc. I have tried formatting the drive in several ways but I realized that this is not the problem. I can't find a solution and my local drive ran out of space. Do you have any ideas? There is a way to manually copy the files to the new destination and then "forcibly" comunicate the new destination in some hidden line in the system files? Warning: this folder is already shared with 3 other computers and therefore I cannot empty it. Thanks to anyone who will find a solution. I have done this several times with the same result.

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kglad

Community Expert

see if the error message is here, Error: "Unable to sync files" to the Adobe Creative Cloud

L

lucae64522914Author

Participant

Synchronization is not a problem. The folder in the current standard location works fine and syncs smoothly. My problem appears when copying files: from the "standard" folder to the folder that is created in the external drive. The original folder contains approximately 230GB. The drive is 1TB. Copying stops and approximately 170 GB is copied to the new folder on the external drive. Then the error message appears here attached (the message is in Italian and says: "unable to create the Creative Cloud Files folder in / Volumes / Adobe Creative Cloud / Backup CLOUD. Continue using the app without synchronizing files or restore folder from online backup.")